Lovetrip Auckland International Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Gemma Shaw

New Zealand

Reviewed: Sun, Mar 25, 2018

About Lovetrip: 2.0 /10

Extremely dissatisfied. We purchased comprehensive insurance on the platform, but when we arrived at the store to pick up the car, they tried to sell us additional insurance which we didn't buy. The employee, who was a young Chinese expatriate, had a terrible attitude and displayed no sense of service. When we returned the car, there were scratches that we were unaware of (we had photos for record), and they scolded us loudly. We had insurance, so it should have been a straightforward claims process for us. However, they insisted on using a different vehicle model on the claims form than the one we actually used. When I raised the issue, they took back the rental form. Since we didn't understand the process, we didn't pay much attention at the time. After returning to China, they said we were being troublesome. They also mentioned that the discrepancy between the allocated vehicle and the order was because we got a 'special deal' car, not a new car.

About QEEQ: 10.0 /10

Lovetrip

Auckland

New Zealand

1 days rental

Relevant Reviews on Lovetrip Auckland International Airport

Lillian Scripps

New Zealand

1 days rental

Lovetrip

Auckland

New Zealand

Reviewed: Thu, Aug 15, 2024

About Lovetrip: 10.0 /10

Very good.

About QEEQ: 10.0 /10

Mark Kathleen

New Zealand

3-day rental

Compact | Nissan Kicks or similar

Lovetrip

Auckland

New Zealand

Reviewed: Tue, Nov 27, 2018

About Lovetrip: 2.0 /10

Very poor. When we arrived at the store, we found that the car we rented was not the same model as what we booked. It was much smaller than the Toyota we selected, and the trunk couldn't fit our luggage. We requested a change, but they said there were no other cars available. The male owner arrogantly told us to take it or leave it and offered a refund, refusing to rent the car to us. It was almost evening, and they took advantage of our situation. Additionally, the car had issues; the warning light came on after driving less than 50 kilometers. We contacted the owner, who took almost two hours to figure out the problem, which was resolved by turning the car off and on again. While on the highway, the car suddenly braked on its own, which was extremely dangerous; luckily, there were no cars behind us. We rented a car for ten days on the South Island without any issues, but this rental was problematic from the start. Overall, a very, very, very bad experience.