The service offered was above and beyond

Seamless

Bad attitude, indifferent and overbearing

I prepaid the full amount but there were no cars available at the store. Everyone was just waiting around and the staff was nowhere to be found. They didn't inform us or the people who had been waiting for over two hours before us that there were no cars. Only after more people showed up to queue did the staff finally say there were no cars. Very disappointed with the car rental company's attitude.

The car was not the one advertised in my booking but « an equivalent car » which never look as good as what I booked. It took some time to do the paper work - and finding the car ! - at pick up Everything else was great

Steven the front desk agent was great and super helpful. The car was great and priced really well.