Satisfied

We booked the car online with a pick-up time of 1 PM and a return time of 1 PM two days later. However, we actually picked up the car at 10:30 AM. They charged us for three days without communicating this beforehand or reminding us whether it was two days or three days and whether the return time needed to be adjusted. As a result, we returned the car at 11 AM, only a little over half an hour late, but we were charged for three days. The main issue was the lack of any reminders or notifications, which left us very dissatisfied.

Very good! Friendly and easygoing.

Quick procedures and good service.

We underestimate our luggage size thus we have to lower the rear sit (30%) to accommodate the luggage. Since it is manageable, we did not ask for a change. Otherwise everything is good.

Maybe the e-platform could provide some guidance on the car boot volume since we might not own a car in our home country or the available car may be of a different made.