The Chinese language service is nice and very helpful. Changing the drop-off location was also smooth, but there was a charge that wasn't clearly explained over the phone. To expedite the process, I agreed to the charge. One uncomfortable point: I booked a Jeep, but at the counter, they said only Hyundai was available and recommended an upgrade. When picking up the car, they gave me a GMC...

The car rental company with the longest queue!

Very satisfied, pick-up and drop-off are very convenient. I will choose ALAMO rental car company again.

The car was in great condition!

Overall, it's acceptable. Picking up and returning the car is quite convenient. Especially the phone service desk, as they will provide a Chinese translator if your English isn't good, and they are very patient. However, I initially booked a full-to-full fuel policy, but they gave me a full-to-empty one. I didn't notice at first, so I ended up buying a full tank for over 50 dollars. Additionally, they charged me another 9 dollars at the return, without clear reason.