Great experience

When picking up the car, I informed the staff that I had already purchased insurance, but the staff insisted on adding local insurance, citing communication issues. It wasn't until after I paid the $200 deposit with my card that I realized an additional insurance fee had been charged. When I asked for a refund, I was told that the payment was non-refundable. The only option was to cancel the entire order for a refund, which would leave me without a car. Finally, I sought assistance from QEEQ customer service, and the issue was resolved satisfactorily.

The pick-up and drop-off process was very smooth.

The service was excellent. Although there were upsells, it's their job, you can just decline. The vehicle was relatively new, equipped with everything except for a sunroof. It had high specs including a heads-up display, which was essential during our trip to the South Island. This high-end Kia SUV model is not available in the domestic market.