This was my second time using Wheego. When I arrived at the store, the female staff member informed me that there were no cars available, only small manual ones. She said I could take one if I wanted or wait, but she couldn't specify how long the wait would be. Since I was pressed for time, I asked a few additional questions. A nearby woman, who seemed to be the manager (based on her Czech accent), rudely told me that these were their rules, and if I didn't want a car, I could cancel or quietly wait. I responded that I am at least their customer and questioned their service approach. She then started ranting in German, which I couldn't understand. After waiting for over an hour, they finally gave me an old and battered Hyundai i30. I ignored her during the entire process as I found her behavior unpleasant and unnecessary. I quickly took the car and went on with my day of client meetings.

I’m very satisfied with the overall service. Always check reviews before traveling; they can be really helpful. The customer service was very responsive and patient, making me feel supported even while away from home. I want to thank the customer service reps I spoke with. Great job!

The store is easy to find, the process is simple, and the service is excellent.

Booked a small manual compact a month before our trip, we were told at the check in desk they didn't have a car that size and would we like to upgrade? (additional €45/day) when I protested that the upgrade should be at their costs, I was told we would have to wait until the found a car from another hire company. We were left waiting an hour before getting the car (which had the company's livery on it, so clearly had it all along) When I complained to the manager, he told me they have a shortage of cars and some people have to wait 6 or 7 hours!! This company seems to operate on low sticker price and rely on up-charges and bad service (one of the check in staff spend more time texting on her phone than working) I won't be using them again - you get what you pay for...

Overall satisfactory service