Very satisfied. Even though there was a language barrier, the staff patiently helped us confirm the order details, documents, and damage compensation issues.

The rental store is a bit away from Gold Coast Airport, about 2KM. It's not within the airport grounds or nearby, but rather in Tweed Heads. You can call the rental company for a free shuttle service, but their staff only speak English. However, you can contact QEEQ customer service for help to notify the rental company. The shuttle pick-up point is located on the left side outside the Gold Coast Domestic Terminal, towards the International Terminal, near the airport bus (X-BUS) express stop. We had 2 other groups with us going to the rental company. At the store, staff handled the rental procedures, and you need to pay for an electronic tag (for automatic tolls on highways).

Very nice and friendly.

The car was perfect for our needs and the price through QEEQ was by far the best price we received for a comparable vehicle. The staff at Alpha were great, very efficient and very friendly.

Like: Very friendly and helpful with the baby chairs
Dislike: Far from airport. Took a taxi when they had a shuttle available. I didn't know about the shuttle and they blamed it on the broker (EasyRentCars) as they would inform their customers on that service.