Excellent

Charged an extra $99 without clear notification!

When picking up the car, I was given the wrong contract, but at least the issue was resolved when returning the car. It just took a bit long, both for picking up the car and resolving the issue. Takoma Airport's phone is hard to reach, and the same goes for calling other stores.

Very good

Short wait time, but the service experience was very poor. The poor experience can be summarized in the following points. First: They kept trying to upsell more expensive models under the guise of fuel efficiency and more space. Second, they pushed for more expensive insurance. Third, after rejecting all these offers, they lied.