1) I waited in line for a long time before meeting counter staff. There were at least 8 people before me, and there was only 1 counter staff serving the customers. 2) the shuttle from car rental terminal to Fox car rental was too small, it can only take few passengers with luggage’s. As a result, half of my family was left behind for the next shuttle. 3) after my car return, I would rather the shuttle drop us off at SFO instead of to the car rental complex (so that we don’t have to wait for the blue line to bring us to SFO.)

There was a lot of pressure from the counter staff on pickup to buy extras, such as insurance and toll passes. When you are tired and do not know the rules it is easy to be taken advantage of,

The car had a lot of mileage and didn’t have any new features Good service

Not enough description of the car on the sight

Wait time was more an hour to pick up the car i received, the staff tried to upsell everyone over and over again. Car I ordered was unavailable. Return area has no carts to help getting luggage to terminal. Staff is at Fox is generally disinterested. Will never rent from Fox again.

Robinson and Francis at the pickup desk and garage were great.

All good, thank you.