The store required us to purchase new insurance and didn't recognize the insurance already bought on the Zuzuche platform. After over an hour of communication, we finally contacted Zuzuche customer service back in China, but they still didn't acknowledge it. We had to pay for the insurance ourselves to get the car, and then seek reimbursement from Zuzuche upon return.

The rental experience and quality of the car was excellent. On pick up - staff was very friendly however she was serving phone customers at the same time and took a look time to complete our paperwork.

Like: Professionalism
Dislike: Clean car and quick pick up and drop off at the airport

Like: service is fine, car is meet my standard.

Like: the trip was really good the van was comfortable the price was awesome
Dislike: The van rotors needs to be change.