The pickup time was outside the store's regular hours, but I was pleasantly surprised to find someone at the counter helping out, and the wait wasn’t long.

Good service attitude and simple procedures.

Excellent, purchased full insurance, and there was no extra upselling at the store.

The airport is very small; as soon as you come out, you see a small counter. However, no one was there. I made a phone call, and someone came within 10 minutes. The paperwork was completed in less than 10 minutes. They upgraded me to a Volvo V70 wagon, which is awesome.

Were given a free upgrade which was great and the counter staff helped to clear the car of snow. The car was in good condition throughout. The only downside was that someone had obviously been sick in the car at some point and it hadn't been fully cleaned out, so it stank for the whole trip.