The car was not prepared in advance as per the order! After finishing the paperwork, they went to wash the car! So, we waited for over half an hour! Additionally, I was charged an extra 117 dollars when returning the car! Later, I found out that they had purchased roadside assistance for me without my consent, at a rate of 7.9 dollars per day! I had filled the tank until it couldn't take any more fuel, with the gauge showing more than full! Still, I was charged for the fuel! They took advantage of our poor language skills!