Satisfied

The service was good and the paperwork was done quickly. The downside was that they pushed to sell insurance and a full tank of fuel.

I reserved a Corolla, but no vehicle was available. They asked for an upgrade fee, but after a lot of hassle, they offered a small car that couldn't fit luggage. After refusing it, I waited for 30 minutes and got a Hyundai Elantra that was about 60% new. So, the service is just average.

They said the wait for the return would be 5-10 minutes, but we ended up waiting 15-20 minutes. The first car wasn't even available, which almost made us miss our flight. When picking up the car, they tried to sell us various insurances, which was unpleasant.

車の受け取りが早朝だったにもかかわらず、すごく時間がかかった。結構人が並んでいるのに、4つのカウンターの内、2つしか開けておらず、30分以上待たされた。

何回か、利用人数が変わり、変更をしたが、その都度、心配だったキャンセルがスムーズにできて、きちんとした予約が取れたことがありがたかった。