The service was generally fine, but I encountered issues during pickup. It took a long time to resolve. I had originally reserved a 12-seater vehicle, but at the time of pickup, they said it was unavailable and only offered a 7-seater.

The waiting line was too long!

Thrifty's human-computer interaction machines are very user-friendly. If you have already booked a car, you can have a video call with the company representative directly on the machine. It’s as good as talking to a real person, and everything can be done in a few minutes without having to queue at the counter. It’s surprisingly advanced and convenient.

The staff at the car rental company took advantage of Chinese tourists' limited English skills and set multiple traps. It was really bad.

There were quite a few people, but fortunately, the car rental service counters at San Francisco Airport are numerous. A short wait was all it took.