Very satisfied, provided detailed explanations patiently

The car was mysteriously hit, we reported it to the police and the insurance, but we were still charged. When we contacted the rental company, they brushed us off to after-sales, and the issue hasn't been resolved yet.

You can see it as soon as you come out, and occasionally there's a Mandarin-speaking staff member or even a dedicated translator. The customer service was a bit slow during pickup, and they only tried to sell me roadside assistance, which I didn't buy. Drop-off was frustrating; they showed me an invoice, and I noticed the price was $200 higher. I asked why, and after a long explanation, they said it was because the gas tank wasn't full. I had filled it up before returning, and only after showing the fuel receipt was the charge waived.

Excellent service, patiently explained all the precautions to us.

Avis employees were very nice and helped explain all our questions! A very pleasant car rental experience!