Good, the process was very fast and the procedures were simple.

There weren't many people in the store, so there was no queue. The service from the staff was quite standard. They asked if I wanted to buy additional insurance, and after I answered 'No,' they didn't press further. The car was the same model as the one I reserved, not very new but well-maintained, and it performed well throughout the trip. The whole process was very smooth.

Great service for both pick up and drop off. Also had a serious problem with the car and they sorted it without fuss. Great experience that exceeded expectations.

Nice easy booking and liked the price guarantee meaning i got the best possible price,

Counter staff added extra options to my booking without my approval. Good thing I picked up on the extra charges and told him to remove it. While it's to Alamo's interest to get customers to buy more options/extras, it's ethically wrong to sneakily add the options to the reservation without consent.