Europcar LISBON AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Godfery Wheatley

Portugal

Reviewed: Sat, Sep 1, 2018

About Europcar: 6.0 /10

Basic services were good, but the automatic highway toll system rented with the car was incompatible, causing alarms each time we passed a toll gate. On our first attempt to exchange it, we were told it was fine with no issues, so they refused to replace it. Contacting the rental platform didn't help either. We had to follow their advice and try again. The next day, the same alarm occurred on the highway. Finally, after hours of negotiation with local friends helping at the rental office, we got a new system. Everything was fine thereafter, but we were unsure how much we'd be fined for the previous alarms. The rental platform didn't provide effective help in this matter. If we do get fined, I hope the rental platform would handle it properly and positively.

1 days rental

Relevant Reviews on Europcar LISBON AIRPORT

Jeff DuBois

Portugal

1 days rental

Reviewed: Mon, Nov 1, 2021

About Europcar: 10.0 /10

When picking up the car, I asked two people about two pieces of luggage. They said the car I booked was suitable for city driving, but if going to a farther city like Porto, it would be better to switch to a larger car, which would cost an additional 25 euros per day. Nevertheless, I chose to keep the original car. The car I received had 20806 kilometers on the odometer and was relatively new. Although it was a compact car, its height made the seating feel spacious, and after folding the rear seats, there was ample room for two pieces of luggage. The car handled very well, but the air conditioning was not very effective.

About QEEQ: 10.0 /10

Robert Field

Portugal

1 days rental

Reviewed: Wed, Aug 15, 2018

About Europcar: 8.0 /10

Picked up the car at Lisbon airport; the queue was quite long. It seemed many people rented from this company, probably because it's the cheapest. However, they provided bottled water while waiting, and the staff was very friendly. Note that Europcar charges extra for additional drivers, which was a first for me. Keep this in mind.

JIEYING WU

Portugal

4-day rental

Compact | Toyota Corolla or similar

Reviewed: Mon, Jun 12, 2023

“good service”

About Europcar: 9.0 /10

The car is brand new. The service is good.

About QEEQ: 10.0 /10

W.Tang

Portugal

1 days rental

Luxury SUV | BMW X2 or similar

Reviewed: Mon, Aug 26, 2019

“Car Rental in Portugal”

About Europcar: 8.7 /10

I booked a BMW X2 but not available and offered a Volvo XC40 which was acceptable. Counter staff was very helpful and efficient but pick up counter was average. Overall the whole process was smooth.

About QEEQ: 8.0 /10

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