Terrible experience. We purchased the full supplementary insurance, but the staff claimed it wasn't valid in Germany and persuaded us to buy an additional 350 euro insurance. Their German-accented English was hard to understand.

Waited in line for a long time, then didn't get the reserved car model, was told to wait half an hour, after half an hour had to queue again, was rudely told there were no other options.

Service was average, businesslike, and not very enthusiastic in solving issues.

Long waiting time in line, they changed the car model without permission, giving me a 1.6 Jeep Renegade (which starts at 110,000 RMB in China). I had reserved a BMW X1, but they claimed both cars are in the same category. The 1.6-liter engine's acceleration was terrible, and the driving experience was very poor. Complaints were useless; they said if I wanted to change the car, I had to pay more, and they kept pushing insurance. This rental company is very small, has few vehicles, and the car we got wasn't even German-plated; it had Slovakian plates. Be cautious when choosing a rental company. Don't do what I did, choosing a cheap option and regretting it later. Beware of foreign scams.

We reserved a BMW X5 but they didn't have any available. They asked us to choose between an X4 and a manual Ford. The X4's trunk was too small and we specifically requested an automatic, so why would they offer us a manual? After we requested a free upgrade, they finally provided us with a 9-seater Mercedes bus. Within two days, the display showed an AdBlue alert, which confused us! Later, in Prague, our car window was smashed, and we couldn't reach customer service. They only have rental points in Germany. After much hassle, we exchanged the car at Munich airport for a smaller 7-seater Mercedes, which soon displayed an oil level warning. Absolutely terrible experience! I strongly advise against renting from this company. So many bad experiences!