They told us the back seat was dirty when we returned the car. They suggested we clean it ourselves, otherwise, the company would charge a high fee. We were in a hurry to catch a flight, so the receptionist offered to help and only charged us 70 AED for cleaning. We even gave an extra 100 AED as a tip. Later, we found an additional charge of over 100 AED on our credit card for the dirty back seat. This was very disappointing as we couldn't dispute it after leaving.

They gave us a "similar" model. We ended up driving a ford eco sport wich was not spacious at all. Mitsubishi would have been more spacious.

Good.

I booked Ford Explorer and it’s supposed to be 2019 or 2018 model. They gave me 2017 Toyota Prado and promised me to replace it within one day which they didn’t commit to. They never answer phone calls despite tens of calls and once they answered they customer service was extremely bad! Never recommend them again.

Il faut améliorer la récupération de voiture sinon tout va bien

There is a misalignment between the original contract