Simple and efficient. When booking the car, I initially set the return location to San Francisco, but later changed it to Los Angeles for free after a phone call. Thumbs up!

Everything went smoothly. The lady at the next counter saw us waiting in line and called us over to assist us directly.

When I asked questions during the rental, they didn't provide explanations.

It's okay

We rented a 5-seater SUV in San Francisco. They asked if we wanted a 7-seater since there were only two of us, but we declined. However, the staff still gave us a 7-seater (probably because there were no 5-seaters left). I asked if there was any extra charge, and they said no. When we returned the car at LA Airport five days later, I found an extra charge of $59.75 on my receipt for the upgrade. They told me to contact San Francisco for any disputes. I called San Francisco and explained the situation; they promised a refund. I haven't received it yet, but I will continue to follow up.