Due to a flight cancellation, we took a subsequent flight and arrived 4 hours late to pick up the car, around 6 PM. The staff seemed a bit impatient during pickup. However, during the return, there was staff at the parking lot to assist, which was quite good.

Initially, it was difficult to locate the store as there were no foreigners renting cars here, but the service provided by the staff was excellent once contacted.

Did not provide drop off instructions. There is no signage at the airport. Guy at the counter was unhappy that I did not follow the correct procedure and after explaining that no info was provided, still kept impolitely telling me how I should have done it. Young lady was helpful and polite though.

The car was excellent but on delivery they reported that the rear mattress had milk. I told them we didn't use the back mattress and didn't drink our milk. The problem was with us, but unfortunately we did not check on receipt and deducted 85 Bosnian marks. Careful of that

Excellent