CAR RENTAL REVIEWS ON EUROPCAR AT SARAJEVO AIRPORT, SJJ

Very satisfied.

Due to a flight cancellation, we took a subsequent flight and arrived 4 hours late to pick up the car, around 6 PM. The staff seemed a bit impatient during pickup. However, during the return, there was staff at the parking lot to assist, which was quite good.

Did not provide drop off instructions. There is no signage at the airport. Guy at the counter was unhappy that I did not follow the correct procedure and after explaining that no info was provided, still kept impolitely telling me how I should have done it. Young lady was helpful and polite though.

The car rental companies at Sarajevo Airport are just past the parking lot, making this one easy to find. There was no attempt to upsell insurance. Sometimes not speaking English fluently can be an advantage—they might have been too lazy to engage in lengthy discussions, but they did mention everything necessary and repeatedly emphasized that in case of any incident, the first step is to call the police!

Great service. Before renting, I noticed the QEEQ translation document had already expired and thought I wouldn't be able to rent the car. However, the staff reassured me, made a phone inquiry, and confirmed it was fine. Very efficient and impressive!

Overall, it was a good experience. The car was quite new, and the staff at both pickup and dropoff spoke good English. The deposit of 800 euros was a bit high, perhaps because I declined their recommended full insurance. The car inspection was straightforward. After returning the car, we had a delicious Chinese meal at the Great Wall Hotel near the airport.

Excellent

Extremely satisfied

It's okay, mainly a bit expensive.

The car was excellent but on delivery they reported that the rear mattress had milk. I told them we didn't use the back mattress and didn't drink our milk. The problem was with us, but unfortunately we did not check on receipt and deducted 85 Bosnian marks. Careful of that