The pickup process involved long waiting times, and the staff lacked patience when answering questions.

Very satisfied

They added extra insurance despite my refusal, claiming it was included in the package and that I didn’t need to pay more. After picking up the car, I reviewed the bill and found an extra charge of nearly $300! When I went back to dispute, they cancelled my order without a refund! Eventually, I rented from Alamo, whose service and vehicle conditions were much better than Budget. I've permanently blacklisted Budget and Avis! I hope the rental car platform can help me get my money back!

Convenient

Counter staff was friendly, but too persistent. Our insurance was very broad, but we were asked several times to upgrade it and also upgrade our vehicle.

Price Drop Protector was not activated because our price was already cheap. Nonetheless, it is a neat feature.