CAR RENTAL REVIEWS ON BUDGET AT KONA AIRPORT, KOA

The location is easy to find, and they efficiently replace the car if there are any issues.

Expensive car rental

Ok

Counter staff was friendly, but too persistent. Our insurance was very broad, but we were asked several times to upgrade it and also upgrade our vehicle.

Price Drop Protector was not activated because our price was already cheap. Nonetheless, it is a neat feature.

Great attitude. Even if I'm not satisfied with the car, they immediately replaced it.

ended up upgrading the car to a larger vehicle. there was a bit of a wait to pick-up, but otherwise the process was good and friendly. The car had not be cleaned before hire (rubbish inside and obviously still dirty on the outside).

We chose Budget on the Big Island because the price was relatively cheap. However, there were a lot of people when picking up the car, and we had to wait in a long line. Additionally, Budget's vehicles on the Big Island are a bit old. We were assigned a Dodge that had already been driven over 100,000 miles, which felt a bit like driving an old tank, but all the functionalities were still fine.

Very satisfied

Acceptable

The service feels better than a few years ago, no extra marketing for insurance upselling.

Overall satisfied, I give it 90 points.

Good

Very satisfied

Very satisfied, convenient and quick.

The process for picking up the car was quite slow, but returning it was very quick.

Had to wait longer than expected to pick up car, otherwise great

Picking up and returning the car went very smoothly.

Very good.

It was acceptable. However, I had to wait in line for half an hour to complete the paperwork, and then it took another hour for them to bring my car over, which was quite slow.