The car pickup process took up to two hours. We arrived at the pickup point 15 minutes earlier than our scheduled time, but had to wait in line and only got the car two hours later. When returning the car, the agreed return point was actually closed two years ago. Can you believe it? Yet, it's the truth.

When picking up the car, the staff noticed I was nervous and brought me to the pick-up location. They also taught me the basic operations of the car. I am very grateful to this staff member for their patience. Due to language barriers, I took up a lot of their time. I am very thankful, so I chose to continue renting from this company for the second month, although I did not meet that kind person again. I want to express my gratitude here.

Service is good and the process is relatively fast, though we waited in line for a short while because there were many people renting cars.

Que el carro ya debe contar con GPS ACTIVADO gratuito

Cada carro ya debe tener ACTIVADO EL GPS GRATUITO

I had booked for Ford Edge or equivalent. However when i went to the pick up point, neither Ford Edge was available nor equivalent. I had to escalate to Budget. However the Customer service at the pick point was good, she committed to give the car 4 hours later and call me at specific time. Fortunately she called exactly at the time and offered me Ford Explorer which was an upgrade to Ford Edge at no extra cost. Excellent service to make up for the initial failure.