Everything went smoothly. The lady at the next counter saw us waiting in line and called us over to assist us directly.

It was okay. However, they didn't inform me in advance that the car was different from what I rented. Also, the screen couldn't sync the navigation, which was a bit inconvenient.

It would be great if they were open 24 hours.

Cars requested were not available. The car given in place was only just big enough for 6 people and luggage. It did not have sat nav although this was free with our rental and when they finally came up with one it had no fittings for the car and the front seat passenger had to hold it. They then tried to charge us extra for it even though it stated plainly on the agreement that it was included. The sat nav was not accurate and possibly needed updating.