They offered a free upgrade, which was very nice.

The pickup process was very slow, I waited in line for two hours, and it took them 35 minutes to serve each person. Despite confirming that I did not need any insurance services at the time of pickup, as all insurance and services were covered in the rental contract, I was inexplicably charged $183.94 when returning the car. This fee almost matched my entire rental cost, which left me speechless.

There are still many customers renting cars in the US, but there are also many front desk service staff. The attitude is great, and the waiting time is not too long.

Arrived a little after 4 AM, the gentleman at the counter was very nice.

Great service

Thank-you great