When we picked up the car in Los Angeles, communication over the phone was timely. The girl who picked us up at the store had a great attitude and recommended places to visit and eat. She also gave us driving tips.

Easy to contact, prompt responses, very thoughtful pick-up and drop-off service, efficient and great service.

The self-service cars are very convenient, no need to queue for pickup and drop-off.

A great company. Wonderful service and great car.

We received larger vehicle from lot. Vehicle in poor condition. Brakes rattled, car quickly overheated driving in traffic, car felt as though it was not safe and needed to be serviced badly. When I contacted YESAWAY, they were unable to accommodate us unless we drove the 2.5 hour back to LA. Discussion about what was wrong with the car resulted in customer service agent stating that if something was wrong with the car, it was our fault since we drove it off the lot. Very disappointed in overall quality and service.