Interrent, owned by GoldCar owned by Europcar. I always find that when you book with Interrent rather than Goldcar you get a superior car or at least one with better spec. I booked a BMW 1 Series or similar, I could not have been happier with what I received, Brand New Mercedes Benz C-Class Auto, immaculate car in red. One of the best cars I have ever driven, full of new technology and incredibly smooth to drive.

Fast easy to use APP, prices used to be better than other companies but since it changed to QEEK they are not, they do have a price guarantee if you can be bothered with the hassle of that.

Interrent is not based at the airport so would not use again. You have to wait around for a shuttle bus to arrive and then queue to sort out your paperwork and staff are not fast. Far too much time wasted because of this type of transfer system.

Counter Staff was rude and utterly unprofessional. New terms and conditions were introduced and, to be precise, imposed at pick up (e.g. while 300/500 deposit was agreed in the booking made online, 1100 were held at pick up, not to mention other airport and operations fees not disclosed at booking stage). They also tried to sell an additional insurance policy of Eur 200+ - despite I made clear that I had already bought total coverage ("0 waiver") at booking stage. Needless to say, first and last time I rent from this company.

I was conned into buying 2 sets of insurance, absolute disgrace

The worse experience ever! I rent a car through your company a few years ago in Portugal and didn’t have any problems. Ms Lorena at the desk in Mallorca airport gave me the worse customer service I have ever experience. On Friday 8th Feb I rented a car online. I was charged over £10. Terms and conditions said £800 of deposit was going to be blocked on my card. At the airport the woman said to me it’s £1500, when I asked her why there is nothing about it online and it’s not okay she didn’t have an answer. Then I said that I have my own annual insurance and she said you don’t accept it and I have to pay extra. I asked her if someone would go with me to the car to do the check in. She said: „no, you have to go by yourself and if there is any damage this is your problem”. Unacceptable!! I told her: „I’m sorry but I don’t like your attitude” and she replied „And I don’t like your attitude”. I decided to rent a car from AVIS where I got a great deal and I experienced an amazing customer service. I’m a travel blogger and I’ll mention that situation in my upcoming vlog for sure. I’m so disappointed especially that I always recommended interent. Never again. Emi