Poor service and bad experience affected my trip mood. The rental company is run by a Chinese, small in scale and ground. During the return, we had to move our stuff three times from the car. The road to Twelve Apostles Hotel was not very good, some mud splashed on the back of the car. The rental company insisted we wash it. They said we could use their water to wash it ourselves, but they claimed several cars were waiting for a wash, and directed us to a nearby self-service car wash which cost 11 AUD after waiting. Strongly not recommended. If possible, definitely use a larger chain rental company.

All I needed was a car to get from A to B and back. Got a late model stationwagon that was perfectly adequate. Engine was a bit rough around the edges, but for what I wanted and the rate I paid - was more than happy with the car and the service received. And finally a rental car company that uses a camera to record damage pre/post rental. Would happily use Aucar in the future.

Was initially worried - but this transaction went through smoothly.

Overall is good.

親切に対応いただきありがとうございました。初めてのメルボルンのドライブを楽しむことが出来ました。 英語は片言、中国語は全くわからない私たちにメモを見ながらでも日本語で対応していただいたことに深く感謝します。

予約の方法は簡単でした。予約確定後に予約変更が出来ればもっと良いと思います。変更の場合は一旦キャンセルしなければならなかったのが少し面倒でしたが、満足できました。

The staff were friendly and courteous. The car was damaged and had noted damage stickers ALL over the vehicle which was embarrassing when the vehicle was parked to think people might have thought we were bad drivers. The vehicle itself was dirty with crushed biscuits and cheese in the back.