The staff at the outdoor pick-up location seemed a bit inattentive. During my first pick-up, they forgot to give me the vehicle registration. When I returned to the airport, they claimed I lost it and asked me to pay a 186 euro fee for the loss. As it was impossible to determine who was at fault, I had to pay the fee. They then gave me a replacement car and claimed they had already given me the keys, but later I found out the keys were still with the same staff member. Overall, the staff at the pick-up location were subpar, making it an unpleasant car rental experience.

Great service!

When I went to pick up the car around 9 AM, there was no one at the counter, and I had to wait for half an hour. When I returned the car, I found that one of the front left mud flaps was damaged, which is not part of the front bumper. However, during checkout, they insisted that this mud flap was part of the front bumper and asked for compensation of over 400 euros. This is ridiculous! A part that costs less than 200 RMB to repair was claimed to be part of the front bumper, warranting a repair fee for the whole front bumper (around 3000 RMB). I am very dissatisfied with the staff's judgment on parts, as they take the opportunity to overcharge and create extra revenue! For a company that relies on reputation and service, this is contradictory to their principles. This isn't malicious slander, but the truth! I hope everyone considers the integrity of this company when renting a car. Thank you!

The car was not thoroughly inspected during pick-up, just a brief introduction. However, during drop-off, the inspection took nearly an hour with every inch of the car being checked meticulously. Shouldn't the inspection process be consistent for both pick-up and drop-off to be fair?

The price didn't match what was advertised on the website. The site mentioned a charge of 4.8 euros per day for crossing the border. We only needed the car for two days in Montenegro but were told to pay a maximum charge of 48 euros for ten days (even though we were renting the car for only eight days). The reason given was that they couldn't know how many days we would be abroad, despite entry and exit records clearly showing this. It felt like an overcharge.