Very good

The rental process was quite fast, and the car was fairly new though a bit small. However, small cars are actually very suitable given Europe's limited and narrow parking spaces.

They said the international driving permit was not acceptable and asked for the Chinese driving license. After getting that, they said I needed a translation. When I showed them the translation in my email, they said the international driving permit was fine. That was a very frustrating experience.

Easy and fast car pick-up process.

Not the car we wanted. They wouldn't go the extra mile to solve our issue.