Very quick processing

Misleading pick up information. As I’d prepaid and given all pre booking information to Avis it states go to the desk marked pre booked give your card and license and pick up your keys not waiting. This not true. At the desk there’s a queue and they ask if anyone is a preferred customer, I said I was but they said not and get back in the queue which then took me about 25 mins

No, all fairly clear

The agent at the counter was slow. She was slow with the person picking up before us as well.

We have had many cars from Avis and find them excellent but this rental was below expectations. The car was reliable during our use of it.

I waited for an hour, and the car still hadn't returned. Poor service.

Quick service, only waited for one or two people