CAR RENTAL REVIEWS ON AVIS IN LOS ANGELES

Easy to communicate.

No one explained clearly about the additional charges. They just made you sign directly, adding extra fees. The experience was poor.

The overall service was average, and the condition of the cars was not very good. Initially, they didn't provide a vehicle from the same group, and I had to switch cars twice. The condition of the cars remained unsatisfactory.

Great service, easy car pickup.

Excellent!

Efficient and well-organized

The overall service is quite good, and there was no hard selling of insurance.

The front desk staff was quite nice.

Very satisfied.

Satisfied

I booked a Ford Edge, but they gave me a smaller Chevrolet Equinox instead. When I argued with the front desk, they said they didn’t have any Ford Edges available. If no Ford Edge was available, why not offer me an upgrade? Why downgrade me? For years, I've rented cars at Los Angeles Airport in the U.S., and at other rental companies, I could choose any car I liked from a parking area filled with medium and large SUVs. I could pick any one and drive off. At AVIS, however, they assign you a specific car, and in this case, they even downgraded me. This is truly unacceptable!

Satisfactory

Satisfied

Average.

The service was excellent. I originally booked a Corolla, but when I picked up the car, it turned out to be a huge Toyota 4Runner. I even thought I had taken the wrong car. Overall, it was a great pick-up and drop-off experience.

Very satisfied, all issues were promptly resolved.

Very satisfied.

The queue was extremely long, waited for two hours, which was a huge waste of time. Can't the rental company open more counters?

Convenient and satisfactory

Poor vehicle condition; the car couldn't start during the trip, and they only provided jump-starting service. I had to take the risk of driving over 100 kilometers to exchange the car. The company showed no apology or compensation for the inconvenience and loss caused to the customer.