Overall it was a pretty good experience: the car was quite new and smooth to drive. But the information wasn’t very clear. When I booked, it showed Tesla, but when I arrived at SFO they told me there was no Tesla available, only other models, and they even had to double-check if they had any EVs at all. That’s when I realized there was a tiny line in the booking that said Tesla or similar. If you don’t look closely, you’d totally miss that, so I was a bit disappointed. That said, apart from not getting the exact car I was expecting, I was quite happy with everything else and the service overall.

The queue for picking up the car was a bit long due to many rental customers, but the process was smooth and they informed me of everything without any hard selling.

Very satisfied

The good: vehicle provided exactly as rented at the web site. Could even choose colour. The bad: almost 2-hour wait line at the counter for pick-up. The worse: an invoice with unexpected and incomprehensible extra charges after drop-off.

Excellent booking platform. Excellent Price Drop feature. Better information should be provided regarding possible extra charges after drop-off. Better information should also be provided regarding the Axa insurance. For example, contacts and what to do in case of an accident.