I booked an medium SUV kia Sportage but the counter staff convinced me for an mercedes GLA180 upgrade without asking me how many passengers and luggage I have. At the end my family have to suffer limited space throughout Melbourne journeys for 6 days in GOR. Hope for customer oriented services instead of money making. Will not return again.

The counter staff were helpful. However, the wait time to be served and then given the keys was too long. This was because the people were reading the terms and conditions in detail and asking questions at the counter and not able to understand or speak English well. Was very frustrating.

This was an easy process. Would highly recommend.

Favorably impressed with the service and car

Excellent

Counter staff were very helpful and efficient.

Like: The staffs are friendly and really helpful. The one who entertain me during the pick up explained everything that I need to know really precise in her own way. The car is really comfortable and in a very god condition.
Dislike: Takes quite some time for the staff to fill up my details during the pick up. It will be easier if I could fill my details like passport number and everything during the booking. So that, the staff just need to double check the details.