They added mandatory insurance, which feels like buying double coverage!

Satisfied

Located right inside the airport, very easy to find, and the service attitude was excellent

The basic insurance was initially said to be over 1000 AUD, but it turned out to be over 2800 AUD. They told us that for any accident, they would deduct more than 2800 AUD, so we reluctantly paid an extra 34 AUD per day for insurance. As a result, the rental fee almost doubled. The service quality of international car rental companies is generally average; it's often difficult to reach them by phone.

Although there was a dedicated booth for Budget, the notice on the counter referred me to Avis booth. The joint brand booth between Avis and Budget had to serve 4 groups of customers before my turn. The turnaround could be faster to save 2 young kids from screaming during the wait.

Rebooking function was activated once, which was greatly appreciated. However, the question raised during the initial booking (which since been addressed) was attended to again post successful rebook.