HOLD ON CREDIT CARD

Horrible is the only way to describe this company. They left me stuck at the airport waiting on their shuttle for 45 minutes. No one would answer the phone. Then, I had pre-I purchased insurance for $9/day, and they insisted I had to buy more from them. The counter girl was rude, and said she would not give me the car that I had already paid for, unless I gave them another $156. I had no choice, considering it was 9:00 at night. I’ve rented a lot of cars in my day, and never experienced such terrible customer service...Ever!

Rude staff and forced us to get things we didn’t want or have never been required to get before. Coat more than the actually rental of the car.

She tried selling additional insurance which was unnecessary and eventually she abandoned. Overall, it left a bad taste.

Waited over 2 hours because they didn’t have any vehicles in the class we PAID for. We received a vehicle from a cheaper class which we did not get reimbursed for.

Like: The service was friendly... professional, no upselling or forcing unnecessary extra insurance, upgraded my vehicle, and got me on the road in under 15 minutes. Scored an unbelievable deal saving $250 from another booking. I will go to easyrentcars.com again!
Dislike: Offsite rental company, but for price I can live with it.