The service was excellent.

You get what you pay for - very cheap but really grumpy customer service when you refuse to take out their insurance. Car quite scratched so we had to take lots of photos and video before setting off. Fine.

Friendly and efficient staff. Quick pick up and drop off. No delays, no issues.

Easy to use and find a good price.

Viel zu lange Wartezeiten bei der Abholung (2,5 Stunden). Dazu müsste ich auch noch zusätzliche Kosten begleichen, da mein Vater das Auto mit seiner Kreditkarte gebucht hatte und ich als Fahrerin eingetragen war. Auf Grund der Wartezeiten bei der Abholung (bei anderen Kunden mehr als 5 Stunden) würde ich hier meinen Mietwagen hier nicht mehr holen !!! Ansonsten war alles im Ordnung, Rückgabe und Shuttle zum Flughafen gingen problemlos.

Horrible service in Bilbao!! When we got there we took 2 hours and 30 minutes to pick up hour car. Nothing wrong about the staff working there, one guy picking up, dropping and checking all the cars, and one woman doing all the contracts, we were surprise that they could even manage everything. It was really annoying to wait that long but it wasn’t the employees’s fault at all, it’s impossible to run a place just we that staff, they couldn’t do more and obviously they were so stress. This complain it’s more about the company and how necessary it’s to hire more people, not fair for the customers and not fair at all for the staff.