Unable to mirror Google Maps onto the screen, had to hold the phone throughout the trip. Paid insurance for six days, but charged for seven because I picked up the car an hour early. I also returned the car an hour early.

The overall experience was straightforward with no unnecessary hassle. The car was new and the driving experience was excellent. However, when I rented the electric vehicle, I specifically asked if there were any special requirements regarding charging, and the staff said there weren't. Upon returning the car, the inspection staff suddenly told me I needed to charge the battery to over 80%, resulting in a charge of more than 20 euros. This was a negative experience.

Basically satisfied

The model provided at pickup was smaller than the original reservation, causing our luggage not to fit. After explaining the situation to them, we were told that we either take the smaller car, cancel the order, or pay extra for an upgrade. We spent 2 hours trying to resolve the issue with the rental company’s customer service but were not satisfied with the outcome. Since we couldn't afford to waste more time, we opted to pay extra for the upgrade.

The process was very fast, and the staff provided a paper guide that made picking up the car convenient.