PARIS CAR RENTAL REVIEWS

There were few people when I went, and the staff was very patient. The car pickup process was smooth.

Overall, it went quite smoothly for both pick-up and drop-off.

Had to wait in line a bit during pickup because there were some unusual customers ahead, like those without their own credit cards or wanting to use cash as a deposit. The staff handled it all calmly. Returning the car was very smooth, with the staff completing the inspection quickly.

The staff were very friendly.

Good, no hidden charges.

The service near Lyon train station has always been quite good.

Overall, it's fairly good.

Excellent

Convenient pickup and drop-off.

I rented a car from Avis this time. A big brand does live up to its name. There was no need to queue during pickup, the process was simple, and they didn’t try to sell me insurance. They just handed me the keys, and the car was parked right across from the counter. The staff said if I was concerned, I could take some pictures for my own records. When I returned the car, they didn’t even inspect it. They just took the keys and told me I was good to go—very straightforward! Before I even left the parking lot, they refunded the 200 euros deposit to my account—super efficient! For picking up the car, it was relatively easy to find. It’s at Hall 3 of Lyon Train Station. If you’re taking the metro, after entering the station, go straight towards Hall 3, then take the elevator in the parking area down to level -1. Once you exit the elevator, you’ll see the Avis sign. A special note about returning the car—it was really hard to find the location. Even though my navigation app said I arrived, it was on my left-hand side but I couldn’t find the entrance. I asked several passersby, but none of them knew either. I ended up driving around and using the navigation app again. After trying multiple times, I finally spotted a QEEQ return location sign ahead, which led me to realize that the parking lot was there.

Volkswagen T-Roc 2.0T

Satisfied.

It went smoothly.

Very satisfied. We temporarily changed the car model, and the customer service was very patient in helping us make the change.

Returning a car at Paris North Station is quite troublesome and the process is somewhat inefficient. Other aspects are fine, but the tire pressure was low and the car wasn't very clean inside.

The car rental staff were very friendly and helpful. When picking up the car, I didn’t like the reserved yellow-colored vehicle, so they immediately switched it to a Renault Captur. At drop-off, I informed the staff that the car wasn’t cleaned at pickup and that the drop-off location had been changed without prior notice. The staff quickly deducted 50 euros from the rental cost, which was very considerate. Additionally, regarding the absence of an environmental sticker on the car, we had to delay our journey to contact the rental company and QEEQ. The rental company provided no response, and QEEQ claimed they were reaching out to the rental company. The long communication process did not yield a definitive answer. The staff at the drop-off location clearly stated that rental cars in France no longer require an environmental sticker. Surprisingly, QEEQ also lacked this information.

The reserved car model was unavailable, and upgrading to another model required extra payment.

Excellent service

Pretty good overall, but the preparation time was a bit long. I booked for 8:00 AM pickup, arrived at 9:00 AM, finished the paperwork by 9:20 AM, and was told the car would be ready by 10:00 AM. In the end, it was actually given to me at 9:45 AM. Everything else was great.

The car I booked was the car I got. The staff were friendly, and they let me pick up the car more than an hour earlier without any issue. There were no upselling tactics or unclear charges, and the deposit was refunded promptly. Since I'm not a skilled driver, I chose to purchase the full local insurance. The car was in great condition and easy to drive. One suggestion: avoid returning the car in downtown Paris at all costs—the traffic is absolutely terrible!