When I arrived they tried to put my into a mini van claiming that was the only vehicle they had. After reading similar reviews I told them that the van was not acceptable, that I had paid for a SUV and that was the vehicle I wanted. Miraculous that they were able to find a SUV parked next to the other 11 SUVs on their lot!

Although the process was a bit slow, the staff was very nice.

Overall satisfied, but had to wait for quite a while before the staff brought the car over during pickup. The staff left without saying anything, and I had to ask to find out that I needed to inspect the vehicle myself and mark any damages. The guard at the exit then signed off on it. None of this was proactively communicated.

Pretty good, clean and orderly, everything went smoothly.

Excellent service by all, except for woman upon returning the vehicle. Needed roadside assistance once, a very expedious and problem-free experience. Woman when returning vehicle was quite rude, definitly having an off-day.