Terrible experience! They wouldn't let me take the car without insurance. I wasted three hours at the pickup location, the staff even changed shifts, and I still couldn't get the car. After contacting them, I had to sign an additional agreement and pay several times the security deposit to finally take the car. Then, after refueling, the car broke down again. I spent another three hours waiting for them to replace it. They didn't speak the same language, but luckily the car broke down at a gas station; otherwise, no one would have helped me. In the end, I couldn't even calculate the extra fuel costs. This was absolutely awful!

The staff forced me to take out Civil Liability Insurance, even though it was included

Mex charged us an additional $547 usd for insurance and rental. Absolutely brutal. Do not rent from this car company.

Waiting for a solution to paying both week and mex for the same rental.

Overall, we are satisfied, but the insurance sales pitch took a long time. We repeatedly emphasized that we had already purchased additional insurance, and only then did we get the car.

Too slow