I’ve already explained to Ace that their pick up processes are inadequate but the car was very good value for money

The car was not up to my expectation in terms of the condition of car(quite dirty inside), waited for another car but it was same as previous one which I just took it.

The car was quite scratched and smelt of cigarette smoke , I have also been charged twice and not sure why?It is also almost 4 days since I returned the car and still have not got my $250 deposit back, the staff failed to tell me I could use my TOLL account from NSW to pay tolls in VIC but instead made me buy a $17 toll credit

Excellent service overall. Very happy from the pickup right through to the drop off. They cared for my safety and upgraded my vehicle due to a fault. AAA+++

Love the app

The first car offered was a larger one than we booked- we asked to change to the car we booked (Toyota Corolla hatch). A Hyundai 30 was offered, which we accepted. However there were some technical problems with the car and the service officer had to find another one. 3 cars and more than 1 hour from arriving at the pick up point. The customer service was fine, it appears there may be a quality assurance problem. The drop off went extremely well. All customer service staff were very polite and helpful.