ACE Rental Cars, Melbourne Airport Car Rental

ACE Rental Cars - Melbourne Airport Information, Car Rental Instructions & Policies

Address

16 Tarmac Drive, Tullamarine 3043, Melbourne Airport Australia

Telephone

+61383128400 / +61392222595,+61393397200

Pick-up Instructions

The ACE Rental Cars - Melbourne Airport car rental location is located out of the airport

Please contact the staff to pick you up to ACE Rental Cars - Melbourne Airport car rental when you arrived.

Customers at Melbourne airport get free transfers to Ace via airport parking shuttles during the operation hours. After you've collected your bags and cleared customers call Ace on 1800 62 04 08 (+613 9222 2595) to request pick-up, then proceed to the waiting area across from the International Terminal to Bus Zone M - Hotels and off airport to wait for the bus.

Drop-off Instructions

Shuttle service to domestic and international terminals during the operating hours. DEPARTING FLIGHTS Allow an additional 30 minutes prior to flight check-in time for vehicle return & transfer to terminal.After-hours arrangements can be made, the customer must contact the location 48hours before pickup, a $50 surcharge will apply.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -17:00	08:00 -17:30	08:00 -17:30	08:00 -17:30	08:00 -17:30	08:00 -17:30	08:00 -17:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 100 years old

Young Driver Fee applies at 18 - 20 years old with charge of AUD 9 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

AUD 10/day

Additional driver

Note that all drivers must provide their valid documentation.

AUD 5/day

capped at AUD 50

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

AUD 6/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

AUD 6/day

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Phillip Island, North Stradbroke Island, Mornington Peninsula

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Tasmania, Fraser Island, Bruny Island, Gove Peninsula, Groote Eylandt, Magnetic Island, Tiwi Island, Rottnest Island

Island is not allowed to use ferries, customers can only travel to the island by overland Bridges.

Must-not:

Taking rental cars to following islands is not allowed：
Lady Elliot Island, Kangaroo Island, Mornington Island

The vehicle is allowed to travel to Kangaroo Island however customer is liable for loss or damage up to the full value of the vehicle and related losses and fees including 3rd party damage

Excess

Collision Damage Waiver Excess differs by car model:

AUD 5900 for other car models.

AUD 7900 for Audi Rs3 Sportback,

AUD 7900 for Ford Mustang Gt,

AUD 7900 for Audi Sq5 Inc,

Theft Insurance Excess differs by car model:

AUD 1500 for other car models.

AUD 7900 for Audi Rs3 Sportback,

AUD 7900 for Ford Mustang Gt,

AUD 7900 for Audi Sq5 Inc,

Third Party Liability Insurance Excess differs by car model:

AUD 5900 for other car models.

AUD 7900 for Audi Rs3 Sportback,

AUD 7900 for Ford Mustang Gt,

AUD 7900 for Audi Sq5 Inc,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.4 mi from Melbourne Airport

4.7 mi from Essendon Airport

12 mi from Melbourne City Heliport

Railway Stations

11.5 mi from Flagstaff Train Station

11.6 mi from Southern Cross Station

12 mi from Parliament Train Station

Hotels

0.1 mi from PARKROYAL Melbourne Airport

0.3 mi from ibis budget Melbourne Airport

0.3 mi from Holiday Inn Melbourne Airport

Other Landmarks

12.1 mi from Federation Square

FIND ME A CHEAP RENTAL

Map view of ACE Rental Cars Store Location

coordinates: -37.669502 144.848941

Guest Reviews

Total points： 8.5 / 10 Very good

Vehicle condition: 5.8
Vehicle cleanliness: 5.5
Spaciousness: 6.0
Counter staff: 5.8
Pick-up location: 5.3
Drop-off location: 5.5
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

K.Beh Chan
Melbourne
8.2 /10 Very good
Reviewed: Sunday, November 9, 2025
Like: Lovely city and suburb.
Dislike: Attitude of some locals towards Asians.
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M.Reed
Melbourne
9.3 /10 Excellent
Reviewed: Sunday, November 9, 2025
Everything was great
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D.Adkins
Melbourne
6.3 /10 Average
Reviewed: Sunday, November 9, 2025
The online quote for the vehicle was just over $450 and we were charged almost double. A complete rip off. The cars battery failed and we need to have it boosted. Windshield wipers needed to be replaced.
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N.Olney
Melbourne
9 /10 Excellent
Reviewed: Sunday, November 9, 2025
Friendly and helpful staff member. Had no issues at all. Pick up from airport was easy and drop off equally as good.
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Anonymous
Melbourne
6 /10 Average
Reviewed: Sunday, November 9, 2025
Counter staff not very friendly, car was not clean inside.
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J.MOELLER
Melbourne
9.3 /10 Excellent
Reviewed: Sunday, November 9, 2025
Car was great. Perfect for our interstate drive
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Trev T
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
It was so good I purchased the same model myself the following week.
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J.Benevides
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Excellent company. Everything worked as expected. No extra hidden costs.
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m.jurkic
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Ace were great
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e.mcintosh
Melbourne
8.3 /10 Very good
Reviewed: Sunday, November 9, 2025
all ok
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W.Wassell
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very nice Mitsubishi ASX, roomy, comfortable and economical.
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Awesome service and best prices
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S.Adejo
Melbourne
8.7 /10 Very good
Reviewed: Sunday, November 9, 2025
I have difficulty connecting the Bluetooth in the car to my phone
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TSanto Basnet
Melbourne
9.7 /10 Excellent
Reviewed: Sunday, November 9, 2025
Alright
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S.Adejo
Melbourne
9 /10 Excellent
Reviewed: Sunday, November 9, 2025
Yes For the price you can get any where
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C.Soh
Melbourne
8.7 /10 Very good
Reviewed: Sunday, November 9, 2025
AUD 250 was held as deposit & it was cancelled when the car was returned in good condition.
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M.Alsulami
Melbourne
7.3 /10 Good
Reviewed: Sunday, November 9, 2025
The staff was helpful the car was good and clean I recommend to rent from them based on my experience Because it’s was nice
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K.Kaur
Melbourne
4.3 /10 Average
Reviewed: Sunday, November 9, 2025
The customer service of Ace is very poor. Michael and Jake were very unhelpful and showed no interest in job. Jake was very rude and refused to come out when I had to ask something about the hand break. He said its not his responsibility. All I did i asked to show the hand break as it was at the foot site. A smirk on the face and doesn't care attitude. I have given back the another car I rented the last week 6 days back and bond payment of that car is not yet released. I am still chasing them. Never going back to ACE.
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Hotelier
Melbourne
6.3 /10 Average
Reviewed: Sunday, November 9, 2025
Car was not cleaned properly & figured battery was flat after filling Fuel 2 km’s Before drop off station. Almost missed the flight but Katie from the counters saved the day for them. While the guy Albert refused to take me to the airport Katie did. Kudo’s to her & she dropped me 3 minutes before bag drop closed off. Waiting & being able to get in touch was an absolute stress ..
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George
Melbourne
8.3 /10 Very good
Reviewed: Sunday, November 9, 2025
The first car offered was a larger one than we booked- we asked to change to the car we booked (Toyota Corolla hatch). A Hyundai 30 was offered, which we accepted. However there were some technical problems with the car and the service officer had to find another one. 3 cars and more than 1 hour from arriving at the pick up point. The customer service was fine, it appears there may be a quality assurance problem. The drop off went extremely well. All customer service staff were very polite and helpful.
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Anonymous
Melbourne
9.3 /10 Excellent
Reviewed: Sunday, November 9, 2025
Got confused with pick up location. Was brought to apparently old address.
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C.O'Connor
Melbourne
9.7 /10 Excellent
Reviewed: Sunday, November 9, 2025
Everything was as expected
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Wendy Yeo
Melbourne
9.3 /10 Excellent
Reviewed: Sunday, November 9, 2025
Pick up and drop off was smooth. Car was in great condition. No pushy sale from staff, which was great, but staff simply just gave us car key without directing or gave instruction to the car location. We witnessed other staffs brought their customers to the car. Dissatisfied with this as we did not know where to get the car and had to get another employee to help us. Other than that, all was good.
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Padol Sopacharoen
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Staff in Melbourne very nice helpful friendly work so quickly I recommend this ACE company.
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R.Muavae
Melbourne
7.3 /10 Good
Reviewed: Sunday, November 9, 2025
Very friendly and helpful staff. effecient.
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Anonymous
Melbourne
7.3 /10 Good
Reviewed: Sunday, November 9, 2025
Could be better
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S.Weiss
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Just found it difficult trying to get thru to someone on the phone. Overall a great experience!!
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Adrian
Melbourne
9.3 /10 Excellent
Reviewed: Sunday, November 9, 2025
Got upgraded. The folks there were very friendly and helpful. It's difficult at first to locate the shuttle bus but as this was the second time, it was easier.
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D.Tang
Melbourne
6 /10 Average
Reviewed: Sunday, November 9, 2025
Staff are unfriendly and terrible
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N.Davison
Melbourne
6.7 /10 Average
Reviewed: Sunday, November 9, 2025
No one at the Melbourne office answers the phone and I had to ring Singapore to get a message across that my flight was delayed I had no idea if the buses were still running. Not good service
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Gayan
Melbourne
9.7 /10 Excellent
Reviewed: Sunday, November 9, 2025
Happy with the overall customer service. You might not get the car you order but will get a similar one. At least, leave 30mins to 1 hour for shuttle service time+paperwork.
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T.Ip
Melbourne
6.3 /10 Average
Reviewed: Sunday, November 9, 2025
The car is a bit too old.
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N.Welsh
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Excellent service overall. Very happy from the pickup right through to the drop off. They cared for my safety and upgraded my vehicle due to a fault. AAA+++
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Anonymous
Melbourne
9 /10 Excellent
Reviewed: Sunday, November 9, 2025
Everything was perfect except the phone didn’t answer. The recorded message said we had to stay on the line to arrange pickup, but then on all 3 phone numbers we were put through to a message bank and there was a message “the message bank of (number) is full. Please try again later. Not only us but two other renters did the same. There was a lot of anxiety and stress which was unnecessary even though the shuttle came within about 15 mins.
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T.Co
Werribee
4.7 /10 Average
Reviewed: Sunday, November 9, 2025
improve the car and services
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E.Jones
Melbourne
9.3 /10 Excellent
Reviewed: Sunday, November 9, 2025
The car was amazing, absolutely loved it. Procedure around when and how excess is payable would have been great before picking up the vehicle not after.
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SILVA
Melbourne
7 /10 Good
Reviewed: Sunday, November 9, 2025
The car was quite scratched and smelt of cigarette smoke , I have also been charged twice and not sure why?It is also almost 4 days since I returned the car and still have not got my $250 deposit back, the staff failed to tell me I could use my TOLL account from NSW to pay tolls in VIC but instead made me buy a $17 toll credit
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Puzo
Melbourne
6.3 /10 Average
Reviewed: Sunday, November 9, 2025
The car was in a good shape but was dirty from the inside.
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S.Lee
Melbourne
9 /10 Excellent
Reviewed: Sunday, November 9, 2025
The counter service was good.
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J.Lee
Melbourne
7.7 /10 Good
Reviewed: Sunday, November 9, 2025
The car was not up to my expectation in terms of the condition of car(quite dirty inside), waited for another car but it was same as previous one which I just took it.
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H.Sunderland
Melbourne
8.3 /10 Very good
Reviewed: Sunday, November 9, 2025
I’ve already explained to Ace that their pick up processes are inadequate but the car was very good value for money
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Anonymous
Melbourne
9.3 /10 Excellent
Reviewed: Sunday, November 9, 2025
The personnel was very nice and accomodating.
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G.Zarieva
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The car was great
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Anonymous
Melbourne
9.3 /10 Excellent
Reviewed: Sunday, November 9, 2025
Car was a Kia cerato - not a great car but was in a clean condition. Windscreen wipers weren’t great in the rain. Otherwise, everything was great including service.
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Tabrez
Melbourne
2 /10 Poor
Reviewed: Sunday, November 9, 2025
Worst service anyone could ever experience. I waited with my family outside the terminal in the brown bus shelter for over an hour and half but no one turned up to pick us so eventually we had to call a family to pick us up because all the other rental car company’s were fully booked so couldn’t get the car from anyone else either. It was cold and my kids were freezing in the cold while we waited for Ace rental car shuttle
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T.Cropper
Melbourne
7.7 /10 Good
Reviewed: Sunday, November 9, 2025
Subsequent attempt to hire a car in cairns unsuccessful I booked got a number but subsequent e-mails wanted more information I didn’t check my email until I got to Cairns & found out booking cancelled
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Julie
Melbourne
9.3 /10 Excellent
Reviewed: Sunday, November 9, 2025
Surprised to have to pay GST as extra charge. Shouldn’t it have been part of the original quote?!
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Love Ace, it’s one of my favourite rentals. Always good!
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Bernard Lee
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Ace gave me Toyota Rav4 which was what I booked. Car was clean and in good shape!
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j.firth
Melbourne
9.7 /10 Excellent
Reviewed: Sunday, November 9, 2025
The Invoice didn't match the booking. I'm awaiting a refund
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Don Poon
Melbourne
6.3 /10 Average
Reviewed: Sunday, November 9, 2025
Long waiting for the car readiness after paperwork and payment
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M.Rowe
Melbourne
7.3 /10 Good
Reviewed: Sunday, November 9, 2025
Car was very good.Ace staff were helpful. However their depots are not easy to find and quite some distance from the airport. The car was returned 5 days early because of the Corona virus and Ace was unable to provide a refund for unused days.
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f.mathew
Melbourne
7.3 /10 Good
Reviewed: Sunday, November 9, 2025
Booking showed a corolla as I wanted, but provided Camry At drop off office closed and nothing provided how to return key and car
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c.phillip
Melbourne
6.7 /10 Average
Reviewed: Sunday, November 9, 2025
The puck up went smoothly, and the car was fine, but we will never use ACE car rentals again because at the drop we left the car unattended and we believe a member of staff threw stones at the windscreen and chipped it. It did Not have any chips in when we returned the car, especially directly in front of the drivers face, when it was pointed out as we went back out side the windscreen chips were clearly visible, and I would have noticed these over the 21 day rental, and we were asked if we had photos of the windscreen but why would we take photos of a perfectly good windscreen ??
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Darren OBrien
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Rental was very fast and had no issues.
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Yean kwong Alex tan
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
No comment
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n.goh
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Wonderful
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I.Sharipova
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
I still have the car, decided to have it for few more days.
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M. Vieira
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Excellent experience! Smooth process. Hybrid car with suprisingly low fuel consumptiom
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J.Davis
Melbourne
6.7 /10 Average
Reviewed: Sunday, November 9, 2025
Horrible pick up experience. Dialled the qeeq provided number. Phone tree maze. Connected me to hertz. Restarted, same rubbish. Had to answer a bunch of ‘confirmation’ questions instead of a simple “we’ll be right there”. Manager on site was too busy for me, so waited until he called an employee in.
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Anonymous
Melbourne
9.3 /10 Excellent
Reviewed: Sunday, November 9, 2025
We got an upgrade to a good diesel 4x4 which was good. The counter staff member (pretty sure it was Denise) was great. The car was pretty dirty but they had some issues with getting cars delivered in time so the staff were managing everyone really well.
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Todd Southey
Melbourne
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Martin Richardson
Melbourne
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Mediocre, the car is not very new
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Esther Katte
Melbourne
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Nicholas Anthony
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The pickup and drop-off points are a bit far from the airport. The shuttle bus is quite timely though.
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Antonio Lancelot
Melbourne
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Everything went smoothly. Adding an extra driver costs 15 AUD. They usually recommend insurance and toll road tokens. If you use navigation to avoid toll roads, you won't need to spend extra on that. My biggest tip is to book the standard order on QEEQ without customization to save money.
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Leona Sherwood
Melbourne
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Jack Roy
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Good, simple, and convenient
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Tobey Crichton
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The international company is very efficient with the car rental and return process.
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Meredith Flynn
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The car was in good condition, the process was simple, and the price was fair.
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King Ford
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Excellent, but the pick-up process took a bit long.
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Scott Tate
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very enthusiastic and thoughtful, they even helped me get a larger car.
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June MacMillan
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very enthusiastic and friendly
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Conrad Wilhelmina
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
There is a shuttle service at the airport, which is very convenient.
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Quinn Dickey
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very good
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M.Hardman
Melbourne
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Counter staff was very good
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York Murray
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Overall good.
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Aaron Ricardo
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The staff was friendly and efficient. The car inspection was fairly casual, taking about a minute to check for major issues before immediately refunding the deposit. Very high efficiency. The car provided was a hybrid Corolla, which is incredibly fuel-efficient and has great luggage capacity.
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Felix Brown
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Great! The pick-up and return process is very simple. For returning, just fill up the tank and hand over the keys.
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Griselda Eddie
Melbourne
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Fast service.
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Miranda III.
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very convenient and the car is in good condition.
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Jerry Lucas
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The staff is very friendly.
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Evelyn Gallacher
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied.
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Werner Bloomer
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The staff provides enthusiastic service.
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Evan Morley
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Fast and friendly service!
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Marcus Grantham
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Convenient and efficient.
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Cynthia Clemens
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied.
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G.Semkuley
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Check in was very easy and the counter staff very helpful. It took a bit to get thru the check-in but made sure all was good.
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Erin Cissie
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The pick-up and drop-off process was very smooth.
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Kelly Yale
Melbourne
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very good
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Zachary Congreve
Melbourne
8 /10 Very good
Reviewed: Sunday, November 9, 2025
I booked a 2023 Toyota Camry (Standard/Mid-Size), but was actually given a Kia K4 (Compact). Initially, the staff said there were no Camrys available and tried to offer an old Subaru small SUV, which couldn't fit two suitcases. Only then did they switch to the Kia K4. The vehicle provided did not meet the expected model.
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