It was hard to find the car as it was located near pillar 58, and returning the car was even more difficult. You have to rely on road signs and can't fully trust the navigation. My phone fell off in the car, and when I went back to email them about it being lost, they couldn't find it either.

受付カウンターで車のランクアップと保険の追加を勧められた。 人数と全ての荷物を見せたが、予約している車は小さ過ぎると言われた。 私は問題ない事を知っていたので、ランクアップしなかった。 不要な追加料金を払わされそうになった。 とても不信感。 地下の車を受け取る所に行くと、男性スタッフ1人で受付と「あなたの車これです。」と説明をしていた。 車を受け取るまでに、30分以上もかかった。 多数の客も私と同じく怒っていた。 スタッフ不足だと思う。 次回はレンタカー会社をdollarにしません。

Very dissatisfied. They repeatedly tried to upsell third-party liability insurance, and after I refused, they gave me a Buick Regal. Have you ever seen anyone driving a Buick on American roads? Clearly, it was a car they couldn't rent out. After refusing, they insisted on upgrading to an SUV. After an hour of back and forth, I finally got the car I wanted. I will never use Dollar again for car rentals. The return process was smooth with no extra charges. I won't come back to Honolulu again; it feels just like Tokyo with Japanese stores everywhere, heavy traffic, high prices, small hotels, poor beaches, and water too cold to swim. The cost-performance ratio is extremely low.

The staff was very friendly, but the return process wasn't as smooth as with Alamo.

This store has very low ratings on Google Maps. It is located at a distance from the airport, making it quite far to walk, and there are basically no sidewalks, which makes it very difficult. Additionally, their shuttle service is hard to find, and there are no clear signs indicating where to catch the shuttle. I couldn’t find the shuttle after searching for a long time, so I ended up walking... it was very hot. The staff indeed try to upsell extra insurance, giving various reasons why you need it. When picking up the car, we agreed that returning it an hour late would not incur extra charges, but when I returned the car five minutes past the agreed time, the system automatically charged me for an extra day. After noticing the discrepancy on the receipt, I complained to the return staff, who directed me to the pickup staff. After expressing my dissatisfaction, the pickup staff canceled the extra day's charge. Overall, although this store isn't exactly terrible, you need to be extra careful...