The counter staff kept promoting insurance despite being informed that I had already purchased it, which was very annoying. However, the staff at the car pickup point provided excellent service, were friendly and helpful, and willing to solve problems.

The counter staff tried to up sell the third party liability insurance to us at the desk, without mentioning Washington state's minimum liability insurance requirements. Felt pressured in the spot.

Price was very competitive compared to other booking platforms. No issues with the booking, and free cancelation was also provided.

It's okay, there were three people handling the process which sped things up.

Pick up was extremely good at Seattle Airport. Staff all extremely friendly and helpful, got us on the road quickly. Drop-off staff were not as friendly and failed to explain why an early drop off fee was charged despite drop off only being 25 minutes before late fee would be charged. This was extremely disappointing.

service was exellent

to good