Europcar service is a bit lacking. They don't assist you in picking up the car but instead show you a map of the airport parking lot, indicate a specific area, and leave you to find it on your own. Initially, I didn't memorize the map, went outside, and found the parking lot to be extremely large. Spent half an hour searching in cold weather, then had to return to look at the map again. I recommend taking a photo of the map for easier reference.

Did not get the car I booked. Instead, it was a Toyota Corolla estate with average condition, 40,000 km

The service attitude was acceptable, but no one was available to handle unexpected issues during the weekend. Hopefully, someone will be on duty in the future.

We were upgraded to a bigger vehicle which was a mixed blessing and were overall happy with our experience and Europcar's staff. One exception being charged for a scratch on a door handle which will unlikely to be fixed (car already had previous scratches).

Obviously my car exceeded my expectations. New car, spacious and superior that I thought