Satisfied

Since my English is not good, I chose the Zuzuche app. I used to always choose Alamo for my bookings and was always satisfied, as they never excessively upsold additional services. This time, I chose Dollar, but the counter said there were no staff who spoke Chinese. We didn't understand English well and followed our previous experience with Alamo, ending up buying almost every additional service, totaling over $900. After driving away, my friends checked the receipt and informed us. We then contacted Zuzuche's customer service, who said the signed fees couldn't be canceled. I want to point out that Zuzuche's competitiveness isn't in its rental prices but in its convenience for Chinese speakers who don't understand English. Therefore, they should ensure either Chinese-speaking staff or Chinese rental contracts in collaboration with local businesses to make sure customers fully understand the contracts they sign.

Rented with a US driver's license

Disappointment at Orlando international airport customer service. I had an account with Navy Federal Credit Union master card and I had . Retired fro US Army. My bank account with Credit Card was $12000 with zero amount own to NDCU. Dollar car rental said cant process the credit card. Called NFCU what's up what's up with the Master Card....Results was not the CREDIT CARD but the network system at the airport. After 25 ho25 hours of traveling it was very stressful. Overall, great service after all from DOLLAR car rental.

Like: Good car good stuff
Dislike: I paid more than what was written on the website they said it is airport taxes although the price was tax included with no specifications and they said it is the role there actually i felt very bad