The pickup and drop-off process went smoothly, and the shuttle service was great. Very smooth and satisfactory.

The car was in good condition.

Picking up the car was easy, depending on how busy the store is that day; returning the car was also very convenient and didn't take much time. They provided a new car with no odor, which truly impressed me regarding the environmental standards of foreign vehicles. The new car was in great condition and very pleasant to drive. Overall, I was satisfied. The only downside was that I initially chose to rent a Chevrolet Suburban to experience an American-style long-distance trip, but on the day of pickup, I was informed that only a Dodge Journey was available. Although it was also a 5-door 7-seater and sufficient for my needs, the size, interior space, and experience were quite different. It seemed like a basic version as it didn't have a backup sensor, which was a bit disappointing.

I was charged 800 for 2 days? Did I buy the car? 800 for a Chevy spark? I feel like I got ripped off and will never rent from dollar again

When I rented the car, it was supposed to be a large SUV. I expected to have a suburban or XL Yukon as shown in the pictures. But when I got to the counter, the clerk told me that the car is not any of the two or an equivalent one. she told if I want one them I have to pay an extra $1,600. I had to accept what was offered to me but I was so frustrated because the storage area after seating 7 people will be extremely small. Also after like 20 days from renting the car a message popped out in the dashboard says that the car needs maintenance.

Booking was easy and fast. I have no complaints