Very good, excellent service

All the staff we encountered had English as their second language. The driver that picked us up from the Airport was awful - barely spoke English and was not clear at all about where the pick up point was and then was a terrible driver, we were bounced around the bus and jolted so many times as he was tailgating and had to keep breaking suddenly. Then when we got to office the signage was terrible as to that you have to go upstairs. Vehicle had several scrapes and scratches but the worst was that the inside of the windscreen had been sprayed with something but not cleaned, i had to clean it in order to see properly. I will never use EZU again and would not recommend.

Average

I spent time to search for the shuttle for pickup for 30 mins. I called them few times. After maybe 10th trials, they were able to pick up my call. the shuttle van was white in color without any EZU logo. That made me difficult to trace them during the pick up. Hopefully they can improve their service. The car was in excellent condition but I got different model from what I booked online.

Had to call a local number for pick up so that cost a lot from my UK mobile. Was surprised at no courtesy phone in arrivals area. However, we did receive a nice model upgrade from Qashqui to X-Trail which more than made up for that.