Great car, but confusing and disrespectful service at pick up

Holton London. Shaun and Zil greeted me the moment I walked through the doors even though they were busy with customers. The transaction process went quickly and efficiently. Check in was the same. I will definately rent from here again. Travel regularly from Australia to see family. Will tell friends and family. Keep up the great service. Shaun and Zil huge assets to your organisation.

Staff were excellent of what they do n good customer service.

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Due to the fault of my bank I ended up not even getting the car, but I can state that Green Motion apparently advertises one thing and does another. In my case for example, at time of reserving the vehicle there was a up-to amount for deposit although at car pick-up, Green Motion wanted to charge me a 3 thousand Euro deposit, which is ridiculous and I would never agree to such amount. I will also state that in my short time spent in the Green Motion office I overheard other clients making similar comments. Next time I went with a serious company right in the airport where my deposit was 200 bucks.

Everything was excellent with the exception of some members of the staff at the counter.