Great car, but confusing and disrespectful service at pick up

By high standards, the service is very average, but since Sixt, Enterprise, and Hertz are expensive, I chose this company for its lower price.

getting from T2 was a hassle as need to wait for hotel hooper bus. which cost 5 pound per person. not free. Getting to T4 get more complex with ride is bus and train. wasted lots of time. getting car take too long. only 2 staff serving more than 10 people.

good.

The pick up process took longer time and not efficient. The worker was threatening & forcing us to purchase car insurance direct from Green motion whereas we have already had one from easyrentcars

The deposit was very high.

Green Motion were a bit of a joke. We had to wait outside a temporary portacabin in the cold and rain for over an hour waiting to be served. There was only 2 staff dealing with new rentals and so only a limited no of people could fit inside. When I eventually was served I was given a small Toyota Ayho car. It was tiny and I told her I booked the equivalent of a VW polo for 5 adults and 2 suitcases. I had to put one of my suitcases in the back seat as the boot just managed to have 1 case and no more. I told the staff this car was unacceptable but she wasn’t interested and said this was the car I booked. I was given an option to upgrade to a Mercedes which was just laughable. She wasn’t in the least bit interested. I felt sorry for the rest of the people standing out in the cold and rain and so just took the car. I could barely use it my whole trip as it was far to small and so had to rely on friends using their car for our sightseeing around Scotland. I’m sorry but I will never book with you again if this is the hire company you use. Regards. Stuart Robertson.